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Delivery

COVID-19 Update

Firstly, we hope you and your families are staying safe during this time.

Our online business is continuing to trade and with today’s technology we are servicing clients with their home interior projects via phone and email (photos and videos of rooms) and via FaceTime or What’sApp when required.  We are really enjoying helping our customers find suitable solutions for their window treatments, and also working with clients to pull the look together with curtains, cushions, blinds and other home decor products.

Our showroom located in the heart of the New Forest in Brockenhurst is open by appointment.  If you’d like to book an appointment to come into see us please give us a call on 01590 615775.

As an independent family run business, we really do appreciate and value the continued support of our customers through these challenging times.  Please stay safe and healthy, look after yourselves and your neighbours, friends and family and thank-you for visiting our website.  We hope we can be of service to you with your purchase.

Delivery Updates

Curtain Tracks and Poles

Silent Gliss Tracks – we are currently able to supply all Silent Gliss tracks.  Please allow up to 5 working days for delivery.  We will confirm delivery timings with you via email. Please get in touch if you need any help or advice with your purchase.

All our suppliers are now shipping curtain poles and tracks.  Once we have processed your order we will be in touch to advise availability and an approximate delivery date.   We book a next day delivery service with the courier however we are finding that deliveries are taking slightly longer than normal at the moment so please allow up to 3 working days to receive your goods.  We are also finding that different sized packages are getting separated during the delivery process so the longer poles may arrive on a different day to the smaller fittings box.  If you haven’t received all your goods within 3 working days please get in touch and we can follow up with the courier.  We hope this doesn’t cause you any inconvenience and we are doing everything we can to get your goods to you as quickly as possible.

We thank-you for your support and patience during this time.

Roller Blinds

We are pleased to be launching the new range of Clarke and Clark made to measure roller blinds.  Please click on the following link for more information.  Clarke & Clarke Roller Blinds

There is a 14 day lead-time on these made to measure blinds.

Curtains and Roman Blinds

Our delivery lead times remain unchanged for our curtains and roman blinds.

Paint – Little Greene

Unfortunately, Little Greene are no longer servicing paint orders on a direct dispatch to customers through their retail partners so we are unable to service your order at this time.  Any orders already placed will be serviced and delivered on the timescales advised in the email confirmation.  Please note due to current demand delivery can take up to 7 days.  We thank-you for your patience at this time.

We can have orders delivered to us (in Brockenhurst) for collection so please phone through your order details and we can process it over the phone.

Please subscribe to our newsletter to be kept up to date of when this situation changes, new product news, design inspiration, product advice and more (the subscription box is at the bottom of this page under our Keep in Touch box!).

Area Next working day delivery* Free Delivery Delivery Charges
UK Mainland (England, Scotland, Wales and Isle of Wight) Anytime between 09.00 and 17.00 Free on all orders over £97.50 £7.95 on all orders under £97.50
Northern Ireland Anytime between 09.00 and 17.00 Free on all orders over £97.50 £7.50 on all orders under £97.50
Eire to Dublin only Anytime between 09.00 and 17.00 Free on all orders over £97.50 £10.00 on all orders under £97.50
To other parts of Eire Delivered within 2 working days Free on all orders over £97.50 £10.00 on all orders under £97.50
Isle of Man Friday Deliveries only between 09.00 and 17.00 Free on all orders over £95 £10.50 on all orders under £95
Jersey & Guernsey Anytime between 09.00 and 17.00 Free on all orders over £95 £7.50 on all orders under £95

When your goods are delivered please check the quantity of packages you are signing for matches the information on the signature device (i.e. 2 of 2 packages delivered). Occasionally packages do get separated in transit so please make a note when signing if any packages are missing. Please also check the outer packaging for any sign of damage and please sign ‘as damaged’ if anything is visible. A photograph of the damage is always helpful. Please check the contents of your parcels as soon as you can and notify us of any defects / missing items within 24 hours of receiving your goods. We thank-you for your assistance with this so we can continue to offer a first class service.

If you aren’t going to be in when the delivery takes please leave a signed note instructing the delivery driver to leave the delivery somewhere safe at the property or with a neighbour. The driver will either keep or photograph the signed note as proof of authorisation to leave the goods. Please note that from then on the goods will become your responsibility and we cannot be held liable for any damaged or missing items.

If you are not at the delivery address when the delivery takes place and you haven’t given authorisation to leave the goods anywhere the courier will leave a card with information of the attempted delivery. The courier will then attempt to re-deliver the next working day. In the event that both delivery and re-delivery are missed, the goods will be held at the depot for a few days and then returned to us.

We would love to offer a timed delivery service however due to the oversized nature of our products we are restricted to the couriers we can use and the nominated carriers don’t offer this service. The courier we use is called Tuffnells and deliveries take place Monday – Friday from 8am to 6pm. Here is a link to their ‘find my depot’ page https://www.tuffnells.co.uk/depots If you need to speak to them they will be able to locate information on your delivery from your postcode.

Please call us on 01590 615775 if you have not received your goods within 48 hours of your order being despatched and we will be happy to assist.

* Next day delivery is subject to stock availability and your order being received before 18.00 on a working day.  If the product(s) you have ordered is not in stock we will email you as soon as we can and advise availability.  We pride ourselves on our customer service and we will suggest alternatives so we get a product to you that meets your brief as quickly as possible.  We cannot guarantee next day delivery for some remote areas or islands.

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Got a question?

Contact our team on 01590 615 775 or email us sales@thehomeofinteriors.co.uk