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Delivery

COVID-19 Update

As the situation surrounding COVID-19 continues to develop daily, at The Home Of Interiors we are doing everything we can to ensure that we keep everyone safe, while continuing to deliver the high quality personal service our customers are used to.

Following the latest advice from the UK Government, our online business is continuing to trade, however the showroom will remain closed. We have put in place measures to ensure that our business can continue to operate efficiently, with our team working remotely.

Given recent Government advice face-to-face consultations in our showroom have stopped. That being said with today’s technology we remain completely available for all clients and will happily FaceTime or What’sApp call you so we can see your room and environment.  We look forward to working with customers on their projects over the coming weeks and months.

As an independent family run business, we do appreciate the continued support of our customers through these uncertain times.  Please stay safe and healthy, look after yourselves and your neighbours, friends and family and thank-you for visiting our website.  We hope we can be of service to you with your purchase.

Delivery Updates

Curtain Tracks and Poles

Silent Gliss Tracks – we are currently able to supply all Silent Gliss tracks with an approximate delivery lead-time of one week.  We will confirm delivery timings with you so you know what day to expect the delivery. Please get in touch if you need any help or advice with your purchase.

All our suppliers are now shipping curtain poles and tracks.

We thank-you for your support and patience during this time.

Roller Blinds

We are pleased to be launching the new range of Clarke and Clark made to measure roller blinds.  Please click on the following link for more information.  Clarke & Clarke Roller Blinds

There is currently a 14 day lead-time on these blinds but we are continuing to ship.  Please call us or email your requirements for a quotation.

Curtains and Roman Blinds

Our delivery lead times remain unchanged for our curtains and roman blinds.

Paint – Little Greene

Unfortunately, Little Greene are no longer servicing paint orders on a direct dispatch to customers through their retail partners so we are unable to service your order at this time.  Any orders already placed will be serviced and delivered on the timescales advised in the email confirmation.  Please note due to current demand delivery can take up to 7 days.  We thank-you for your patience at this time.

We can have orders delivered to us (in Brockenhurst) for collection so please phone through your order details and we can process it over the phone.

Please subscribe to our newsletter to be kept up to date of when this situation changes, new product news, design inspiration, product advice and more (the subscription box is at the bottom of this page under our Keep in Touch box!).

 

Delivery Information

Internet Retail Solutions Ltd  (trading as The Home of Interiors), will deliver your goods to the delivery address submitted on your order form as soon as possible after your order is placed and processed. Estimated delivery times are stated on the product specification tab.  Delivery times start from the day the order is received.  If we receive your order before 6pm most standard curtain poles will be dispatched on the same day for delivery the following working day (subject to stock availability).  There is a longer lead-time on made to measure items so please refer to the product information page for more details.  Made to measure delivery times start from the day the product specification is confirmed to us in writing.  Please note the cut-off for Jones products for a next day delivery is 4 o’clock, Little Greene and the fabric brands is 2pm.

Made to measure curtains.  The leadtime for curtains made up in Silent Gliss fabrics is 4 weeks from confirmation of your order details.  Other fabric brands is 4-6 weeks.  Depending on the time of year these dates may be improved upon.  Once an order is on the system we keep you updated with regards to delivery timings and get in touch when your goods are ready for dispatch so that we can arrange to deliver the goods on a day that is convenient for you.  Made to measure curtains are sent out on a courier service.

Delivery charges as follows:

Area Next working day delivery* Free Delivery Delivery Charges
UK Mainland (England, Scotland, Wales and Isle of Wight) Anytime between 09.00 and 17.00 Free on all orders over £97.50 £7.95 on all orders under £97.50
Northern Ireland Anytime between 09.00 and 17.00 Free on all orders over £97.50 £7.50 on all orders under £97.50
Eire to Dublin only Anytime between 09.00 and 17.00 Free on all orders over £97.50 £10.00 on all orders under £97.50
To other parts of Eire Delivered within 2 working days Free on all orders over £97.50 £10.00 on all orders under £97.50
Isle of Man Friday Deliveries only between 09.00 and 17.00 Free on all orders over £95 £10.50 on all orders under £95
Jersey & Guernsey Anytime between 09.00 and 17.00 Free on all orders over £95 £7.50 on all orders under £95

When your goods are delivered please check the quantity of packages you are signing for matches the information on the signature device (i.e. 2 of 2 packages delivered). Occasionally packages do get separated in transit so please make a note when signing if any packages are missing. Please also check the outer packaging for any sign of damage and please sign ‘as damaged’ if anything is visible. A photograph of the damage is always helpful. Please check the contents of your parcels as soon as you can and notify us of any defects / missing items within 24 hours of receiving your goods. We thank-you for your assistance with this so we can continue to offer a first class service.

If you aren’t going to be in when the delivery takes please leave a signed note instructing the delivery driver to leave the delivery somewhere safe at the property or with a neighbour. The driver will either keep or photograph the signed note as proof of authorisation to leave the goods. Please note that from then on the goods will become your responsibility and we cannot be held liable for any damaged or missing items.

If you are not at the delivery address when the delivery takes place and you haven’t given authorisation to leave the goods anywhere the courier will leave a card with information of the attempted delivery. The courier will then attempt to re-deliver the next working day. In the event that both delivery and re-delivery are missed, the goods will be held at the depot for a few days and then returned to us.

We would love to offer a timed delivery service however due to the oversized nature of our products we are restricted to the couriers we can use and the nominated carriers don’t offer this service. The courier we use is called Tuffnells and deliveries take place Monday – Friday from 8am to 6pm. Here is a link to their ‘find my depot’ page https://www.tuffnells.co.uk/depots If you need to speak to them they will be able to locate information on your delivery from your postcode.

Please call us on 01590 615775 if you have not received your goods within 48 hours of your order being despatched and we will be happy to assist.

* Next day delivery is subject to stock availability and your order being received before 18.00 on a working day.  If the product(s) you have ordered is not in stock we will email you as soon as we can and advise availability.  We pride ourselves on our customer service and we will suggest alternatives so we get a product to you that meets your brief as quickly as possible.  We cannot guarantee next day delivery for some remote areas or islands.

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Got a question?

Contact our team on 01590 615 775 or email us sales@thehomeofinteriors.co.uk