Christmas Delivery Dates
Please see below our cut off dates for delivery before Christmas.
Made to Measure Curtains and Roman Blinds
Last order date for guaranteed delivery pre-Christmas (subject to fabric availability) was Friday 3rd November for bespoke made to measure curtains and Friday 10th November for bespoke made to measure roman blinds.
Delivery Costs to Mainland UK addresses
We have spent a lot of time reviewing our delivery costs as we want to offer the best value we can. We offer free delivery where possible.
Free Delivery is available on the following brands, categories and order values:
- All Laura Ashley orders qualify for free delivery
- All paint orders are dispatched with free delivery
- All Little Greene paint and wallpaper orders quality for free UK delivery
- Free delivery available on all orders over the value of £150*
*please note orders for Blindspace blind boxes or Blindspace Reese recess profiles incur a £40 delivery charge. We are charged more than this by our supplier but absorb as much of the delivery charge as we can.
- £2.99 for small items that can be posted with a large letter stamp
- £4.99 for small items that can be sent in a small box via courier. To keep our costs as competitive as we can we use Evri but appreciate that the service varies depending on your local driver. If you have delivery issues with Evri please let us know in the comments box at the checkout and we will use an alternative courier.
- £7.95 is our standard delivery charge on orders under £150 that don’t quality for free delivery or the smaller item charges (see above). Please note if a postable or small item is ordered with an item that can’t be sent by post or in a small box, the higher delivery charge of £7.95 will be applied.
Delivery charges will be advised at the ‘view your basket’ stage of the purchase process.
Once an order has been placed and processed our customer service team will be in touch via email to advise a dispatch date and send a tracking link if available. The lead-time information on all products is advised in the product description or product specification tabs on the product pages. If you’d like us to check stock or advise delivery timings for a specific product please give us a call on 01590 615775 and a member of the team will be delighted to help.
Please see below a guide to lead-time information across our product ranges:
Silent Gliss Curtain Tracks
Silent Gliss Tracks – please allow up to 5 working days for dispatch of the majority of Silent Gliss made to measure curtain tracks, including bent tracks for bay windows. Please note the 50mm Metropole and some heavy duty tracks are serviced on a longer lead-time. Please check the lead-time on the specific track page for confirmation. The 1080 and 1280 tracks are available on a next day delivery service in some lengths. Please refer to the product pages for more information.
Non Silent Gliss Curtain Tracks and Curtain Poles
Once we have processed your order we will be in touch to advise an approximate delivery date. Most curtain poles are dispatched on a next working day delivery service with the courier (2pm cut off) however sometimes deliveries can take an extra day so please allow up to 3 working days to receive your goods. Occasionally different sized packages get separated during the delivery process so the longer poles may arrive on a different day to the smaller fittings box. If you haven’t received all your goods within 3 working days after dispatch please get in touch and we can follow up with the courier. We hope this doesn’t cause you any inconvenience and we are doing everything we can to get your goods to you as quickly as possible.
If you urgently require your curtain pole please pop a note at the checkout and we will do our best to ensure a timely dispatch and same day dispatch if this is possible.
Please note the lead-time on Cameron Fuller curtain poles varies depending on the volume of orders they receive. Typically they dispatch orders within 2-3 days but it can be up to 5-7 working days during busy periods. Our customer service team will give you an accurate dispatch date once an order has been processed.
The lead-time on Somfy motorised tracks is 2-3 weeks for dispatch.
Made to Measure Curtains and Roman Blinds
We are delighted to offer bespoke, made to measure curtains and roman blinds on a 2-3 week delivery service.
Express Made to Measure Curtains and Roman Blinds
Express made to measure curtains and roman blinds will be dispatched within 10 working days of receiving your order.
Blinds (excluding roman blinds)
The lead-time on blinds depends on the manufacturer. Typically made to measure blinds are dispatched within 2-3 weeks. Please get in touch to enquire about a specific blind, or if you’d like to place an order our customer service team will be in touch to advise dispatch timings.
Paint, Wallpaper, Fabric by the Metre and Homeware items including Laura Ashley
Any orders for paint, wallpaper, fabric by the metre and homeware items are dispatched within 2-3 days on a next day delivery service so please allow up to 5 working days to receive your order.
The lead-time on our rugs again varies by manufacturer, however the lead-times are stated on the product pages. Please give us a call if you’d like us to check stock and confirm the lead-time.
Postable / Small Parcel Items
We hold some small items in stock and will dispatch these on the same day an order is received. If we need to order in your items please allow 3-5 working days for delivery.
Please note we advise that fitters or decorators are not booked until your goods have been received and checked. If any damage occurs during delivery we will act as quickly as possible to resolve any issues and we wouldn’t like you to incur cancelled fitting / decorator charges.
* Next day delivery is subject to stock availability. If the product(s) you have ordered is/are not in stock we will email you as soon as we can and advise availability. We pride ourselves on our customer service and we will suggest alternatives so we get a product to you that meets your brief as quickly as possible. Please note our next day delivery service is not a guaranteed service as we do rely on couriers to deliver within this timeframe.
When your goods are delivered please check the quantity of packages you are signing for matches the information on the signature device (i.e. 2 of 2 packages delivered). Occasionally packages do get separated in transit so please make a note when signing if any packages are missing. Please also check the outer packaging for any sign of damage and please sign ‘as damaged’ if anything is visible. A photograph of the damage is always helpful. Please check the contents of your parcels as soon as you can and notify us of any defects / missing items within 24 hours of receiving your goods. We thank-you for your assistance with this so we can continue to offer a first class service.
If you are happy for the goods to be left in a safe place please let us know in the ‘customer notes’ section at the checkout and we will pass this onto the courier. If you haven’t left any instructions and you aren’t going to be in when the delivery takes place, if you are happy to do so, please leave a signed note instructing the delivery driver to leave the delivery somewhere safe at the property or with a neighbour. The driver will either keep or photograph the signed note as proof of authorisation to leave the goods. Please note that if you have given authorisation for the goods to be left, the goods will become your responsibility when they are delivered and we cannot be held liable for any damaged or missing items.
If you are not at the delivery address when the delivery takes place and you haven’t given authorisation to leave the goods anywhere the courier will leave a card with information of the attempted delivery. The courier will then attempt to re-deliver the next working day. In the event that both delivery and re-delivery are missed, the goods will returned to sender. In this instance a re-delivery charge will be incurred. We will pass on the exact amount we are charged by our supplier, so we won’t make any money on the re-delivery cost, but we do need to cover our costs as we subsidise delivery charges to remain as competitive as we can.
If the wrong address has been supplied on your order and we are only notified once the goods have been dispatched and need to be re-directed, we will work with the courier and do our best to do this at no extra charge, however this is not always possible and extra charges may be incurred. We will only pass on the courier charges that we receive and will advise any additional costs for this re-delivery.
Please email: email@example.com if you have not received your goods within the timeframe advised on our personalised email to you and our customer service team will be in touch with an update as soon as possible.
Eire and Europe
Currently, we cannot ship any orders into Europe including Eire. We can deliver to a UK address for consolidation and export, however we can only be responsible for the goods up to the UK delivery address. Any duty or additional export charges would be at your liability.
Guernsey, Jersey and the Isle of Man
Whilst we would love to service these areas without any additional charges, unfortunately due to the high courier charges we incur this isn’t possible. We have subsidised the charges as much as we can. We charge £36 standard delivery into Guernsey, Jersey and the Isle of Man on orders under the value of £250.00. We offer free delivery on orders over £250.00. Unfortunately we are unable to offer free delivery on any orders under this value. Postable items can be sent for our standard postage charge of £2.99.
Get in touch!
Please get in touch if we can offer any assistance with your purchase. Please call us on 01590 615775 or email firstname.lastname@example.org and we will be delighted to help.
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Debbie and The Home Of Interiors team x