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Delivery

Christmas Delivery Dates 2018

The last order date for delivery before Christmas of standard curtain poles (subject to stock availability) is Thursday 20th December for delivery on Friday 21st December.

All orders received for non Made to Measure products, placed between Friday 21st December 2018 and Wednesday 2nd January 2019, will be dispatched on 2nd January for delivery on 3rd January 2019.  Made to Measure items ordered over the Christmas period will be dispatched on Monday 7th January for delivery on Tuesday 8th January.

The cut off for delivery before Christmas on the Silent Gliss Autoglide 5100, Metropole and all other Silent Gliss curtain tracks is Monday 17th December for delivery on Friday 21st December 2018.  Please note the cut off for delivery of the Silent Gliss 50mm Metropole before Christmas is  Wednesday 12th December for delivery on Friday 21st December.

We will be open in between Christmas and New Year so if you have any queries or need any advice please do call us on 01590 615775.  If we are unable to answer, please leave us a message and we will return your call.  We will be processing all orders so they will be ready for dispatch when our suppliers re-open on 2nd January.

Internet Retail Solutions Ltd  (trading as The Home of Interiors), will deliver your goods to the delivery address submitted on your order form as soon as possible after your order is placed and processed. Estimated delivery times are stated on the product specification tab.  Delivery times start from the day the order is received. If we receive your order before 6pm most goods will be dispatched on the same day for delivery the following working day (subject to stock availability).  There is a longer lead-time on made to measure items so please refer to the product information page for more details.  Made to measure delivery times start from the day the product specification is confirmed to us in writing.  Please note the cut-off for Jones products for a next day delivery is 4 o’clock.

Wave curtains.  The leadtime for wave curtains is 4 weeks from confirmation of your order details.

Delivery charges as follows:

Area Next working day delivery* Free Delivery Delivery Charges
UK Mainland (England, Scotland, Wales and Isle of Wight) Anytime between 09.00 and 17.00 Free on all orders over £97.50 £7.95 on all orders under £97.50
Northern Ireland Anytime between 09.00 and 17.00 Free on all orders over £97.50 £7.50 on all orders under £97.50
Eire to Dublin only Anytime between 09.00 and 17.00 Free on all orders over £97.50 £10.00 on all orders under £97.50
To other parts of Eire Delivered within 2 working days Free on all orders over £97.50 £10.00 on all orders under £97.50
Isle of Man Friday Deliveries only between 09.00 and 17.00 Free on all orders over £95 £10.50 on all orders under £95
Jersey & Guernsey Anytime between 09.00 and 17.00 Free on all orders over £95 £7.50 on all orders under £95

When your goods are delivered please check the quantity of packages you are signing for matches the information on the signature device (i.e. 2 of 2 packages delivered). Occasionally packages do get separated in transit so please make a note when signing if any packages are missing. Please also check the outer packaging for any sign of damage and please sign ‘as damaged’ if anything is visible. A photograph of the damage is always helpful. Please check the contents of your parcels as soon as you can and notify us of any defects / missing items within 24 hours of receiving your goods. We thank-you for your assistance with this so we can continue to offer a first class service.

If you aren’t going to be in when the delivery takes please leave a signed note instructing the delivery driver to leave the delivery somewhere safe at the property or with a neighbour. The driver will either keep or photograph the signed note as proof of authorisation to leave the goods. Please note that from then on the goods will become your responsibility and we cannot be held liable for any damaged or missing items.

If you are not at the delivery address when the delivery takes place and you haven’t given authorisation to leave the goods anywhere the courier will leave a card with information of the attempted delivery. The courier will then attempt to re-deliver the next working day. In the event that both delivery and re-delivery are missed, the goods will be held at the depot for a few days and then returned to us.

We would love to offer a timed delivery service however due to the oversized nature of our products we are restricted to the couriers we can use and the nominated carriers don’t offer this service. The courier we use is called Tuffnells and deliveries take place Monday – Friday from 8am to 6pm. Here is a link to their ‘find my depot’ page https://www.tuffnells.co.uk/depots If you need to speak to them they will be able to locate information on your delivery from your postcode.

Please call us on 01590 615775 if you have not received your goods within 48 hours of your order being despatched and we will be happy to assist.

* Next day delivery is subject to stock availability and your order being received before 18.00 on a working day.  If the product(s) you have ordered is not in stock we will email you as soon as we can and advise availability.  We pride ourselves on our customer service and we will suggest alternatives so we get a product to you that meets your brief as quickly as possible.  We cannot guarantee next day delivery for some remote areas or islands.

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Got a question?

Contact our team on 01590 615 775? or email us sales@thehomeofinteriors.co.uk