Prior to ordering!
We hope that you are delighted with your purchase. To reduce the likelihood of having to return a product, we do recommend paint sample pots, wallpaper and fabric swatches are ordered prior to ordering the full sized items. We can also send out ring samples, colour toggles or off cuts of curtain poles / tracks to ensure the colour is right before you commit to order. Please email email@example.com to request a sample. Please note made to order / made to measure / cut to size products cannot be returned or exchanged unless faulty. Please note that we cannot accept any returns on paint orders as they are mixed to order.
In the event that you are not satisfied and would like to return your goods we accept returns (please note this excludes made to measure or made to order products, cut to size poles or tracks and paint orders which cannot be returned or exchanged unless faulty) within 28 days of delivery. You must notify us that you would like to return your goods within 14 days from receiving your goods. Please note returns are at your cost. All the Silent Gliss and made to measure curtains and blinds fall under our made to measure terms and conditions unless standard lengths are ordered on the Silent Gliss 1080, 1280 and 3900 tracks at the standard specifications. All Somfy curtain tracks are also made to measure so cannot be returned or exchanged unless faulty.
We can offer a collection of none made to measure curtain poles and curtain tracks for a charge of £25.00 (this is inclusive of VAT). We appreciate this is a lot of money but this is what our couriers charge us. Curtain poles and tracks are classified as ‘oversized’ items and so they incur a premium for handling long parcels.
Other items can be returned by Royal Mail or a carrier of your choice at your cost.
To return and obtain a refund on your product (please note any original delivery charges incurred cannot be refunded) email firstname.lastname@example.org or give us a call us on 01590 615775 and select option 2. We will then advise where to return the goods to, or depending on the product that is being returned organise the collection for you. Please get in touch prior to returning any goods. Failure to notify us may result in additional costs if we need to forward your returned item/s to our suppliers or an alternative address.
Any goods returned must be in the same condition in which they were received. The goods must be in their original packaging and be resaleable. The goods are your responsibility until they reach us so please make sure any returned items are very well packaged to avoid damage in transit. Please ensure the returns reference, which will have been emailed to you, is clearly marked on the outside of the parcel. We recommend you use the outer packaging the goods were delivered in for protection.
If on receipt of the goods we inspect them and conclude that they are not in the same condition they were sent out in we will not be able to provide a refund. We will notify you if this is the case.
The refund, minus any original delivery charges and minus the collection charge (if applicable), is usually actioned within a week of the items being returned but it can take up to 14 days during busy periods. The refund will be made back to the account that the original purchase was made from.
Please get in touch if you have any questions or we can offer any further assistance.
Debbie and The Home Of Interiors team x