We hope that you are delighted with your purchase. To reduce the likelihood of having to return a product please do request a colour sample prior to purchasing. We can send out ring samples, colour toggles or swatches to ensure the colour is right before you commit to order. Please email firstname.lastname@example.org to request a sample.
In the event that you are not satisfied and would like to return your goods we accept returns (except for made to measure products or cut to size poles or tracks which cannot be returned or exchanged unless faulty) within 30 days of delivery. Please note all the Silent Gliss products fall under our made to measure terms and conditions unless standard lengths are ordered on the 1080, 1280 and 3900 tracks at the standard specifications. Please see information on the product page for standard specification information.
There is an £20.00 (this is inclusive of VAT) collection charge to return curtain pole or curtain track orders. We appreciate this is a lot of money but this is what our couriers charge us. Curtain poles and tracks are classified as ‘oversized’ items and so they incur a premium for handling long parcels.
If you would like to return curtain pole accessories or curtain track spare parts these can be returned by Royal Mail or a carrier of your choice. Please return smaller items to: The Home Of Interiors, The Design Hub, 41 Brookley Road, Brockenhurst, Hampshire, SO42 7RB.
To return and obtain a refund (excluding delivery costs) please email us at email@example.com or give us a call us on 01590 615775. We will then contact you to organise the collection / return. Failure to notify us may result in no refund or an additional cost to forward your returned item/s to the correct address.
Any products you return will be at your own cost and the goods must be in the same condition which they were received. The goods must be in their original packaging. The goods are your responsibility until they reach us so please make sure any returned items are very well packaged to avoid damage while in transit. Please ensure the returns reference, which will have been emailed to you, is clearly marked on the outside of the parcel. We recommend you use the outer packaging the goods were delivered in.
If on receipt of the goods we inspect them and conclude that they are not in the same condition they were sent out in we will not be able to provide a refund. We will notify you if this is the case.
The refund, minus the original delivery charge and minus the collection charge, is usually actioned within a week of the items being returned but it can take up to 30 days. The refund will be made back to the account that the original purchase was made from.